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City of Detroit Water and Sewerage Department

The City of Detroit Water and Sewerage Department (DWSD) is responsible for providing safe and reliable water and sewer services to over 680,000 customers in Detroit, Michigan. With a long history dating back to the late 1800s, the DWSD plays a crucial role in the daily lives of residents, businesses, and visitors to the city.

History of the Department:

The Detroit Water and Sewerage Department was established in 1836, making it one of the oldest water utilities in the United States. The department’s earliest focus was on providing clean drinking water to the rapidly growing population of Detroit. As the city continued to expand, so did the department’s responsibilities, eventually encompassing both water supply and wastewater treatment.

Over the years, the DWSD has faced numerous challenges, including aging infrastructure, population decline, and financial difficulties. In recent decades, the department has made significant investments in upgrading its facilities and improving its operations to better serve the city’s residents.

Services Provided:

The DWSD is responsible for providing a range of services to customers in Detroit, including:

1. Drinking Water: The department treats and distributes over 100 million gallons of water every day to customers in Detroit and surrounding areas. The water is sourced from the Detroit River and Lake Huron and is treated to meet or exceed all federal and state drinking water standards.

2. Wastewater Treatment: The DWSD collects and treats approximately 250 million gallons of wastewater every day from homes, businesses, and industries in the city. The treated wastewater is then safely discharged back into the environment.

3. Billing and Customer Service: The department also handles billing and customer service inquiries for water and sewer services. Customers can pay their bills online, by phone, or in person at one of several payment locations throughout the city.

Challenges Facing the Department:

Like many water utilities across the country, the DWSD faces a number of challenges in providing safe and reliable services to its customers. Some of the key challenges include:

1. Aging Infrastructure: Much of the water and sewer infrastructure in Detroit is over 100 years old and in need of repair or replacement. Aging pipes, pumps, and treatment facilities can lead to water main breaks, sewer overflows, and other problems that can disrupt service and pose risks to public health.

2. Water Quality Concerns: In recent years, the DWSD has faced criticism over the quality of its drinking water, including concerns about lead contamination and disinfection byproducts. The department has taken steps to address these issues, such as replacing lead service lines and upgrading treatment processes, but more work remains to be done to ensure the safety of the city’s water supply.

3. Financial Sustainability: The DWSD has struggled with financial challenges for many years, including declining revenues, rising costs, and a large amount of debt. To address these issues, the department has implemented various measures to increase efficiency, reduce expenses, and generate additional revenue. However, the long-term financial sustainability of the department remains a concern.

Recent Initiatives and Improvements:

Despite these challenges, the DWSD has made significant progress in recent years to improve its operations and better serve its customers. Some of the key initiatives and improvements include:

1. Lead Service Line Replacement Program: In response to concerns about lead contamination in drinking water, the DWSD launched a comprehensive program to replace lead service lines throughout the city. To date, the department has replaced thousands of lead lines and continues to prioritize this important work to protect public health.

2. Green Infrastructure Projects: The DWSD has invested in green infrastructure projects to help manage stormwater and reduce the risk of sewer overflows. These projects, which include rain gardens, permeable pavement, and green roofs, help to absorb and filter rainwater before it enters the sewer system, improving water quality and reducing flooding in the city.

3. Water Affordability Programs: Recognizing that many Detroit residents struggle to pay their water bills, the department has implemented water affordability programs to help low-income customers access and afford essential water services. These programs provide discounts, payment assistance, and other support to eligible households, ensuring that everyone has access to clean and affordable water.

Looking to the Future:

As the City of Detroit continues to grow and evolve, the DWSD faces a number of opportunities and challenges in the years ahead. The department is committed to providing safe, reliable, and affordable water and sewer services to all residents, while also addressing critical issues such as infrastructure renewal, environmental sustainability, and financial stability.

By continuing to invest in infrastructure, adopt new technologies, and engage with the community, the DWSD can help ensure a sustainable water future for Detroit and its residents. With ongoing dedication and innovation, the department will be well positioned to meet the needs of customers today and for generations to come.

In conclusion, the City of Detroit Water and Sewerage Department plays a vital role in providing essential services to residents, businesses, and visitors in Detroit. Despite facing challenges such as aging infrastructure, water quality concerns, and financial constraints, the department is committed to making improvements and implementing initiatives to better serve the community. By focusing on innovation, sustainability, and customer engagement, the DWSD can continue to meet the evolving needs of the city and help build a brighter future for all who call Detroit home.


1. City of Detroit Water and Sewerage Department –

2. Detroit Free Press –

3. Detroit News –


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